Privacy Policy
How we collect, use, and protect your personal information.
This Privacy Policy describes how West Bay Locksmith Services collects, uses, and protects your information when you visit our website or request services. By using this website or submitting your information, you agree to the practices described below.
1.Information We Collect
West Bay Locksmith Services may collect the following information when voluntarily provided by you:
- Full name
- Phone number
- Email address
- Service address
- Description of service issue
- Contact form submissions
We may also collect limited technical data such as IP address, browser type, and device information for website functionality and analytics purposes.
2.How We Use Your Information
The information collected is used strictly to:
- Respond to service inquiries
- Schedule appointments
- Dispatch technicians
- Send service confirmations and reminders
- Send invoices or payment confirmations
- Request feedback or reviews after completed service
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
3.SMS and Text Messaging Policy
A2P Compliance
By submitting your phone number on our website, you expressly consent to receive SMS messages from West Bay Locksmith Services related to your service request. Messages are strictly limited to:
- Appointment confirmations
- Technician arrival notifications
- Service reminders
- Service follow-ups
- Review requests
We do not send promotional campaigns, advertisements, or unsolicited marketing messages. Standard message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (707) 775-7069 or info@westbaylock.com.
4.Information Sharing
We may share necessary information with:
- Authorized technicians assigned to complete your service
- Payment processors for billing purposes
- Service partners operating within our network
Information is shared strictly for service fulfillment purposes. We do not sell your personal information to any third party.
5.Independent Service Providers
In some cases, service requests may be fulfilled by authorized independent contractors or partner technicians. These providers receive only the information necessary to complete the requested service.
6.Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
Cookies do not collect sensitive personal information. You may disable cookies in your browser settings at any time.
7.Data Security
West Bay Locksmith Services implements reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8.Data Retention
We retain customer information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
9.Your Rights Under California Law
CCPA / CPRA Rights
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the following rights:
Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Right to Correct: Request correction of inaccurate personal information we maintain about you.
Right to Limit Use: Limit the use and disclosure of your sensitive personal information.
To exercise any of these rights, contact us at (707) 775-7069 or info@westbaylock.com. We will respond to verifiable consumer requests within 45 days as required by California law.
10.Do Not Track Signals
In accordance with California Business and Professions Code Section 22575, we disclose that we do not respond to "Do Not Track" browser signals at this time.
11.Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.
12.Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Privacy-Related Questions?
Contact us for any inquiries about your personal information.
Phone
(707) 775-7069
info@westbaylock.com
Address
4525 Montgomery Dr, Suite 15, Santa Rosa, CA 95409