Terms and Conditions

This Terms and Conditions agreement governs the use of the website and services provided by West Bay Locksmith Services. By accessing this website, submitting a form, calling our business, or requesting services, you agree to the terms outlined below.

1.Company Information

2.Website Use

The website of West Bay Locksmith Services is provided for informational purposes and to allow customers to request services. You agree not to misuse this website, submit false information, attempt unauthorized access, or interfere with website functionality.

3.Service Requests and Appointments

When submitting a service request, you confirm that:

• You are the property owner or an authorized decision maker.
• The information provided is accurate and truthful.
• You consent to being contacted regarding your service request.

Submitting a form does not guarantee immediate service. Scheduling is subject to technician availability and service area coverage.

4.SMS Communication and A2P Compliance

Messages are limited to:

• Appointment confirmations
• Technician arrival notifications
• Service reminders
• Invoice notifications
• Review requests

Opt out anytime by replying STOP. For help, reply HELP or contact us at (707) 775-7069 or info@westbaylock.com.

5.Estimates and Pricing

Any quotes or estimates provided are based on visible inspection and preliminary information. If additional issues are discovered during service, customers will be informed and approval will be requested before proceeding.

6.Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, all major credit cards, and debit cards. Failure to remit payment may result in additional fees or collection procedures as permitted by California law.

7.Licensing and Compliance

8.Independent Contractors and Service Partners

In certain cases, services may be performed by authorized independent contractors or partner technicians operating within our service network. These technicians may not be direct employees of West Bay Locksmith Services. While we aim to coordinate services professionally, we are not liable for actions, workmanship decisions, or agreements made independently by non-employee contractors beyond the scope of service coordination.

9.Limitation of Liability

West Bay Locksmith Services is not liable for:

To the extent permitted by California Civil Code and applicable state law, our total liability for any claim shall not exceed the amount paid for the specific service in question.

10.Right to Cancel

Under the California Home Solicitation Sales Act (Civil Code Section 1689.5–1689.14), if services are solicited at your residence, you may have the right to cancel a transaction within three business days. This right does not apply to emergency locksmith services requested by the customer.

11.Intellectual Property

All content, branding, text, logos, and materials on this website are the property of West Bay Locksmith Services and may not be copied, reproduced, or distributed without written permission.

12.Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved in the courts of Sonoma County, California.

13.Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.